Refund & Cancellation Policy

Effective Date: August 2025

At UrbanDox, we are dedicated to offering reliable services. However, if you’re dissatisfied or need to cancel, here’s how refunds work:

🔄 Service Cancellation:

• Services can be canceled before we begin processing your application.

• Once the service has started (e.g., document filing or government submission), no refund will be applicable.

💰 Refund Conditions:

• If an error or delay is caused solely by our team, we will offer a full or partial refund based on case review.

• Government fees, third-party costs, and already-executed services are non-refundable.

⏱️ Refund Timeline:

Approved refunds will be processed within 7–10 working days to the original payment method.

To request a refund, email us at urbandox9@gmail.com with your order details and reason for the request.